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Frequently asked questions

E-Books

Quick guide: How to load and open e-books correctly

  1. We strongly recommend that you register a free Adobe ID:
    https://accounts.adobe.com
    Dies ist eine Voraussetzung um E-Books auf mehreren (Mobil-) Geräten lesen zu können.
  2. Download and install the free software Adobe Digital Editions:
    http://www.adobe.com/products/digital-editions/download.html
    Then sign in ("authorize") with your Adobe ID in Adobe Digital Editions.
  3. Download and open the e-book in Adobe Digital Editions by clicking the download link from the order confirmation email or the webshop order confirmation page (the file "urllink.acsm" will be opened with the Adobe Digital Editions program)

If you authorize the computer with Adobe Digital Editions using an Adobe ID (recommended), all books purchased/downloaded after that belong to that ID.
If you do not authorize the computer, the purchased/downloaded books belong to that computer/mobile device.
The books downloaded before authorization cannot be added to any ID later.

Can I download e-books directly to mobile phones/tablets (without going through PC/laptop)?
We recommend performing this operation only with WLAN connection, because the e-books are often very large.
First, download an e-book reader app in which you can log in with an Adobe ID (e.g. Adobe Digital Editions, available in the "App Store" and the "Play Store") and log in with the Adobe ID (important: you need the Adobe ID to be able to read your e-book on multiple devices, e.g. after changing devices; see above for more).
After that, click on the download link ("Download here") in the e-book order confirmation email..

  • iPhone: The browser opens, then click on e.g. "open in Adobe Digital Editions", now the e-book is loaded in the app.
  • Android: If the e-book is not automatically loaded in the e-book reader app, you have to click on the file "urllink.acsm" in the browser downloads and then select the desired e-books reader to load the e-book.

Can I transfer e-books to other computers?
Yes, if you have an user account with Adobe and thus an Adobe ID. Then you can back up e-books and transfer them to your various (mobile) devices.

Creating an account is free and takes only a few minutes. All you need to provide is your name, email address, and the country you live in. If you install Adobe Digital Editions on your MAC/PC, you will be prompted automatically. However, you can also register directly on the Adobe website.
To transfer between two devices, both must be authorized with your Adobe ID.

To transfer media to another authorized computer:

Variant 1: Simply send the order confirmation email to the other computer and click on the e-book download link (also log in to the app with Adobe ID beforehand).

Variant 2: Copy the e-book (PDF, EPUB) file from one computer to the other (log in to the e-book reader with Adobe ID on the new computer beforehand):

  1. On the origin computer, locate and open the "My Digital Editions" folder located in the Documents and Settings folder.
  2. Select the EPUB or Adobe PDF file for the media you want to transfer.
  3. Copy the selected files to a portable storage device, such as a USB flash drive, or email them to the target computer.
  4. On the target computer, copy the EPUB or Adobe PDF files to the "Documents and Settings\My Digital Editions" directory.
  5. Launch Adobe Digital Editions on the target computer. Choose "Library > Add Media to Library", navigate to the "My Digital Editions" folder, and select the new files to add them to the library.

Can I transfer e-books from PC to iPhone/iPad?
The requirement is that you have registered an (free) Adobe ID, downloaded the e-book to a computer on which you have installed Adobe Digital Editions software and signed in/authenticated with your Adobe ID, and then downloaded the e-book to that computer.

Variant 1 without detour via PC: Simply send the order confirmation e-mail to the smartphone or iPad and click on the e-book download link (also log in to the app with Adobe ID beforehand).

Variant 2: copy the e-book (PDF, EPUB)-file from a computer to the iPhone/ iPad via iTunes (also log in to the app with Adobe ID beforehand):

  1. To do this, go to the App Store, install the "Adobe Digital Editions" app, and then launch it.
  2. Next, you need to log in to the app with your Adobe ID.
  3. Then connect your iPad/iPhone to the computer on which you have also installed iTunes and launch iTunes.
  4. Now open the iPad/iPhone section in iTunes and click Apps.
  5. At the very bottom, please click on the "Adobe Digital Editions" app.
  6. Now you can drag your e-book into the window there. You can find the e-book on the computer you used to open the e-book. This is usually in the folder "My Documents" and then "My Digital Editions" (e.g. C:\Documents and Settings\Name\My Digital Editions).
  7. Now the e-book is in the app and can read it there.

Please note that we cannot/do not provide support/warranty for iTunes or other e-book reader programs as it is third party software from other vendors.

Can I transfer e-books from PC to mobile devices with Android?
The requirement is that you have registered an (free) Adobe ID, downloaded the e-book to a computer on which you have installed Adobe Digital Editions software and signed in/authenticated with your Adobe ID, and then downloaded the e-book to that computer.

Option 1 without detour via PC: Simply send the order confirmation e-mail to the smartphone or tablet and click on the e-book download link (also log in with Adobe ID in the app beforehand).

Option 2: Copy the e-book (PDF, EPUB) file from a computer via Windows Explorer or Finder to the mobile device (also log in with Adobe ID in the app beforehand):

  1. To do this, install "Adobe Digital Editions" in the app store and launch it.
  2. Next, you need to log in to the app with your Adobe ID ( found under "About"; you must have an active internet connection to do this).
  3. Then connect your mobile device to the computer.
  4. Now copy the e-book file to the device (you can usually find it in the My Documents folder and then My Digital Editions (e.g. C:\Documents and Settings\Name\My Digital Editions).
  5. Please copy the file to the tablet/mobile folder "Digital Editions".
  6. Now the e-book is in the library and ready to be read.

Please note that we cannot/do not provide support/warranty for Adobe Digital Editions or other similar programs like Pocketbook Reader, as it is third party software from other vendors.


Can I transfer e-books to the Tolino Reader?
Yes, but you must have Adobe Digital Editions software installed on your computer, and both Adobe Digital Editions and your Tolino must be authorized with the same Adobe ID.
First load the e-book onto the computer (see quick instructions above), the program then saves the file in the folder "My Documents / My Digital Editions". The e-book file (whether PDF or EPUB) can now be dragged from this folder directly onto the Tolino: Connect Tolino to computer, allow data exchange (if necessary), then the file folder opens, now copy the e-book e.g. by drag & drop into the folder "Books" of the Tolino. After disconnecting from the computer, the Tolino automatically detects that a new file is available and then automatically adds it to the library.

Can I transfer e-books to other e-book readers?
Adobe Digital Editions lets you transfer media from your library to a supported e-reader device.

Connect the supported e-book reader to your computer, and launch Digital Editions. Digital Editions automatically detects the reader and offers to authorize the reader with your Adobe ID. If Digital Editions has not yet been authorized for your computer, you must complete this process first.
Transferring protected content to or from your reader is possible only if both Digital Editions and the e-book reader are authorized. Unprotected content can also be transferred without authorizing the e-book reader or Digital Editions. However, Adobe strongly recommends that you authorize Digital Editions because only then can you ensure portability of your protected eBooks, whether for Digital Editions or the supported device.

After authorization, the device appears as a new shelf in your library. Now you can copy and sort media just as you do with the other shelves. You can read the books loaded on your e-book reader or computer. You can also view the books on another reader's e-book reader. However, exchanging books between the other person's device and your computer is not possible.

Can I transfer e-books to Amazon's Kindle?
E-books with Adobe DRM cannot be read with a Kindle from Amazon.

What is an e-book?
An e-book is an electronic edition of a printed book that is available as a file. The content does not differ from the printed edition of the book. Thieme offers electronic books in PDF and EPUB formats. For both formats, you need software to display the documents on your reading device. This software is not part of the e-book download at Thieme.de

What is the PDF format?
Adobe PDF format (Portable Document Format) is a standard format in MAC/PC area. Free programs for reading a PDF are available for all common operating systems (e.g. Windows, Mac OS, Linux) and for almost all e-book readers such as e-book readers, tablets or smartphones.

What is the EPUB format?
EPUB (electronic publication) is a standard format for e-books that enables dynamic adaptation of the text to the size of the display device. It is particularly well suited for displaying e-books on tablet PCs, smartphones, and e-book readers.

EPUBs can also be easily displayed on MACs/PCs via the free ADE (Adobe Digital Editions) software, for example.

How does the download work?
After the order is completed, we will show you a link to download the file on the order confirmation page. In addition, you will also find this link in the order confirmation email.

Click on this link to start the download. Open and/or save the file with the Adobe Digital Editions software, which will then transfer the e-book to the PC.

Is an Internet connection required to read an e-book?
An Internet connection is required only to download the e-book to the reader. Once the download is complete, you can view and read the e-book without an Internet connection.

Are e-books copy-protected?
E-books from Thieme Publishing Group are provided with DRM (Digital Rights Management) protection from Adobe and are thus protected against unauthorized copying. To open copy-protected e-books, DRM-capable software such as ADE (Adobe Digital Editions) must be installed on your reading device. You can find the free download and instructions at
www.adobe.com/de/products/digitaleditions/

On how many devices can I read the e-book?
You can read an e-book on up to six different (mobile) devices. These devices must be authorized with the same Adobe ID.

Can I exchange/return an e-book?
E-books are products that are not suitable for return due to their nature. Just like downloads of other electronic files (movies, music or software), e-books are excluded from the right of withdrawal. A return or exchange is therefore not possible.

Journals

How long does a subscription last?
In Germany, Austria, Switzerland, Luxembourg, Liechtenstein:
Subscriptions run indefinitely. You can cancel a subscription annually with three months' notice to the end of the calendar year.

Subscriptions ordered at the "introductory price for new subscribers" run for a full 12 months from the current issue at the introductory price. After these 12 months, the subscription will be switched to the valid regular annual subscription price and will be charged on a calendar year basis in the future.

Outside the aforementioned countries:
Subscriptions are always listed for a limited period until the end of the calendar year. You will receive an offer from us in October to renew the subscription for the next calendar year.

What are the cancellation periods?
You can cancel a subscription annually with three months' notice to the end of the calendar year.

Can I order a subscription retroactively?
Yes with pleasure. Please contact customer service using the contact form. If individual issues are no longer available, we will notify you.

When will I receive the first issue of my subscription?
Subscriptions start from the currently published issue You will usually receive the first issue within one week after receipt of your order. All further issues will then be delivered on the respective publication date.

Can I order individual issues or back issues?
Yes, please send us a request for this via the magazine contact form: Contact form You will then receive an offer from us.

Can I order a single article?
Yes. You can research articles from all our trade journals at www.thieme-connect.de/products and order them as PDF documents for a fee.

When will I receive my invoice?
Invoicing usually takes place after delivery of the first issue of your subscription.

Is there online access to subscribed journals?
For personal subscribers, access to the online issues of your journal is included, including all back issues. All you have to do is register once and free of charge at www.thieme-connect.de/products with your personal subscription number. You will find the 6-7 digit subscription number on the mailing label of your journal above the address, usually between two ##.

As a personal subscriber to a Thieme journal, you can also use it in eRef and benefit from all the advantages of eRef. With activation, you can also use your journal offline in the eRef app. Activate your journal in eRef here:
 https://eref.thieme.de/p/pages/ej-abonummer.htm

Institutional customers are kindly requested to contact the e-mail address eproducts@thieme.de for a paid online access.

Can I change my address online?
You can easily notify us of your change of address in the online contact form .

Can I cancel my subscription online?
You can cancel your subscription using our contact form. Below you will find the relevant link, depending on whether you are dealing with journals or database licenses.

Can I switch to another subscription?
If you wish, you can also convert one subscription to another during the year. To do so, please contact our customer service in the contact form.

Is delivery also possible abroad?
Yes, please refer to the respective overview on the product page for the relevant prices.

What is a preferential price?
Preferential prices are special prices for certain professional groups that are offered for specific journals and are indicated on the product pages of the journals. For example, there are preferential prices for members of societies, for students, specialist nurses or similar.

When will I receive my subscription at the preferential price?
When ordering the magazine, please select the preferential price that applies to you and send us the certificate for the preferential price via online contact form, by fax or by mail. The certificate is valid for

  • Member prices: The copy of your membership card
  • Student / Pupil prices: The copy of the student or pupil ID card or a corresponding certificate from the school. If you inform us of the approximate end of your training period/study period, the annual request for a new certificate is not necessary.
  • Continuing Education prices: A certificate from the employer on employer letterhead (e.g., clinic letterhead) regarding continuing education activities.
  • Price for professional groups (e.g. skilled nursing award, ambulance service award): Proof from your employer of your work in the profession or (e.g. if self-employed) proof of completed training.

Do you have any further questions or suggestions?

Please use our contact form or contact our customer service center:

E-Books:
Contact form
Tel.: +49 (0)711 – 8931 420
Fax: +49 (0)711 – 8931 901

Journals:
Contact form
Tel.: +49 (0)711 – 8931 321
Fax: +49 (0)711 – 8931 422

Books:
Contact form
Tel.: +49 (0)711 – 8931 900
Fax: +49 (0)711 – 8931 901

Georg Thieme Verlag KG
Rüdigerstraße 14
70469 Stuttgart